About me

As a UX designer and avid traveler, I’m driven by a love for exploration—whether it’s discovering new places or uncovering user insights. My approach to design is rooted in curiosity and empathy, always seeking to create seamless experiences that connect people, no matter where they are.

My background

With 9 years of diverse experience spanning fintech, edtech, and telecommunications, I am a seasoned UX designer dedicated to crafting exceptional digital experiences.

Currently at Verizon, I play a pivotal role in enhancing the e-commerce journey for our business clientele. My journey began as a graphic designer, equipping me with a solid foundation in visual design that seamlessly integrates with my ability to conceptualize and execute end-to-end user experiences.

I thrive on the intersection of creativity and functionality, leveraging my expertise to drive impactful solutions that resonate with users and drive business objectives.

My design principles

Process-Oriented Approach

Process-Oriented Approach

  • I enjoy documenting complex processes and streamlining workflows to make help support the teams I am a part of

  • I leverage the UX process to optimize everyday tasks like project intake, collecting design requirements, and structuring collaborative design workshops

User
Understanding

User Understanding

User Understanding

  • Solving for the user has always been at the heart of my approach

  • I believe that deeply understanding the users' needs ensures a meaningful and effective design solution that delivers real value

  • Most recently I've been designing for the business customers at Verizon!

Informed Design Decisions

Informed Design Decisions

  • I leverage data whenever possible

  • Testing designs and gathering qualitative feedback helps to support design decisions and give weight to concepts

  • When qualitative and quantitative data are limited, I incorporate best practices to guide my approach

Cross-Functional Collaboration

Cross-Functional Collaboration

  • I proactively communicate with stakeholders to understand the scope, requirements, and project impacts upfront

  • I hold workshops with stakeholders to uncover problems to make sure we are solving the right ones

  • I provide clear timelines for design deliverables to ensure milestones are met

I'm a UX mentor at Designlab!

I'm a UX mentor
at Designlab!

Read about my mentoring journey at Designlab, where design passion meets guidance and collaboration.

© 2024 Moira Cosgrove

© 2024 Moira Cosgrove

© 2024 Moira Cosgrove